WhatCounts Support Customer Knowledge Base

How-to Content

• How-to: Expedite Delivery Support Requests Submitted By Email

FAQs

• Apple Mail Privacy Protection
• Log4j vulnerability
• Email Snapshot Generator FAQs
• There's a problem with our Campaign. How do I stop it from going out?
• There's a typo in the content of a Deployed Campaign. Can I fix it?
• One of the URLs in our Campaign is wrong. Can I fix it?
• How can I make sure my content is correct when publishing?
• How does open and click tracking work?
• How can I disable tracking in Plain Text so my URLs are not changed?
• Why am I receiving bounces after sending a Campaign?
• How can I pull overview and detailed Contact level reporting?
• How can I pull a list of all opt outs in our Realm?
• Menus Overview
• Login Services Disabled
• WhatCounts API
• Minimum System Requirements
• Site Search

Lists

• List Overview
• Lists Feature
• List Properties
• List Definitions
• Suppression Lists
• Lists FAQs

Segmentation Rules

• Rule Definitions
• Using Segmentation Rules
• Standard Segmentation Rule Examples

Templates and Layouts

• Templates
• Creative Library
• WYSIWYG Editors
• Template FAQs

Articles and Versions

• Articles
• Articles in a Template
• Articles and Versions FAQs

Content Management

• Format Content
• Dynamic Content
• Personalization Examples
• Forward to a Friend / Send to a Friend
• Use Display Message Tags
• Get External Content Tags
• Get RSS Feed Content
• Coupon Manager
• Email Snapshot Generator Home
• Folders
• Content Management FAQs
• Analyze Content
• Media Manager

Contact Management

• Subscription Forms
• Custom Fields
• Set Data Macros
• Contact Management FAQ
• Preference Sites

SMS

• SMS at a Glance

Import and Export

• Export Contacts
• Contact Import

Relational Database

• Relational Tables
• Data Tables and Columns
• Data Management Tools

Customer Care

• Realm Management
• User Management
• Account Profiles
• Label Management
• Realm Management FAQs

Tasks Home

• Tasks
• Deploy Campaign
• Calendar - Schedule Deployment
• A/B Test Definitions
• Tasks FAQs

Automation Campaigns Home

• Automation
• Definitions
• Campaigns
• Reporting Labels
• Automation Workflow Actions
• Automation FAQs

Reports Home

• Reports
• Campaign and Event Reports
• Standard Report Library
• Calendar - Schedule Reports
• File Transfer Destination Managers
• Reports FAQs

Delivery Home

• Email Preview
• February 2024 Google and Yahoo DMARC Policy Requirements
• Inbox Monitoring
• Whitelisting Sending IPs
• Optimum Email Deliverability
• DNS Setup
• DNS Setup (OSG)

Analytics and Tracking Home

• Google Analytics
• Omniture Requirements

API: FTP Home

• FTP API Overview
• FTP API Contact Management
• FTP API Custom Fields
• FTP API Send Mail
• FTP API Relational Data
• FTP API FAQs

API: HTTP Home

• HTTP API Overview
• HTTP API Lists
• HTTP API List Attributes
• HTTP API Segmentation Rules
• HTTP API Templates
• HTTP API Articles
• HTTP API Custom Contact Data
• HTTP API Folders
• HTTP API Contact Management
• HTTP API Relational Data
• HTTP API SMS Management
• HTTP API Send Mail
• HTTP API A/B Testing
• HTTP API Reports
• HTTP API Realm Management
• HTTP API Account Profiles
• HTTP API FAQs

API: Rest Home

• REST API Introduction
• REST API Lists
• REST API Contact Management
• REST API Templates
• Rest API Articles
• REST API Subscription Management
• REST API Send Mail
• REST API SMS Management
• REST API Retrieve Email Snapshot
• REST API Reports

API: WebServices Home

• Webservices API Overview
• Webservices API FAQ

References and Terminology Home

• References

Release Versions Home

• Version 19
• Version 18
• Version 17
• Version 16
• Version 15