Follow

Inactive Contacts Report

 

Overview

The Inactive Contacts Report allows you to generate a report of contacts who have neither opened a message nor clicked a link in a campaign within a date range.

Feature

The Inactive Contacts Report returns a list of all contacts who have not opened a message and have not clicked a link in a specified date range regardless of campaign date.   You can search for inactive contacts by campaigns run from a specific list or for campaigns run from any list.  You can ignore more recent activity or nonactivity by setting an exclusion range.  This allows you to account for newer contacts who may have been added to the list very recently and not had a chance to be active.

Generating an Inactive Contacts Report

To run a report:

  1. Go to REPORTS > GENERATE REPORT > STANDARD REPORT LIBRARY.
  2. Click RUN next to the Inactive Contacts Report.
  3. Enter a Time Frame to search for events within the From and To date range.  Dates must be in mm/dd/yyyy format.  This searches for any open or click-through event, regardless of when the campaign was sent.
  4. Enter a number to Exclude Days.  For example, to ignore contacts who have been inactive in the past month, enter 30.   Only contacts in active from the start date to 30 days prior to today will be included in the report.
  5. Select an individual List Name, or select to report events from campaigns run for All Lists.
  6. Click NEXT.
  7. Select the Format of the file you wish to create: CSV (comma separated, for use in MS Excel), HTML, or XML.
  8. Enter a Report Name.  A default name will display, but you may wish to be more specific in order to find the report later.
  9. Click SUBMIT. The Task Summary page will display the progress of the report file creation.

When the report is complete, you will receive an email notification.  To access the report, go to REPORTS > FILE MANAGER, click the reports folder, and then click to select the file.

Inactive Contacts Report Results

The results for the Inactive Contacts Report includes the following details:

List Name of the list of contacts

Email

Contact email address

Status

Contact activity status: Active, Inactive, or Passive depending on report

Last Event

Type of event tracked: Click or Open depending on report

Event Date

Date and time event occurred

Customer Key

Contact's unique identification (only available on some systems)

 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk