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Passive Contacts Report

 

Overview

The Passive Contacts Report allows you to generate a report of contacts who have opened a message but not clicked a link in a campaign within a date range.

Feature

The Passive Contacts Report returns a list of all contacts who have opened a message and have not clicked a link in a specified date range regardless of campaign date.   You can search for passive contacts by campaigns run from a specific list or for campaigns run from any list.

Generating a Passive Contacts Report

To run a report:

  1. Go to REPORTS > GENERATE REPORT > STANDARD REPORT LIBRARY.
  2. Click RUN next to the Passive Contacts Report.
  3. Enter a Time Frame to search for events within the From and To date range.  Dates must be in mm/dd/yyyy format.  This searches for any open or click-through event, regardless of when the campaign was sent.
  4. Select an individual List Name, or select to report events from campaigns run for All Lists.
  5. Click NEXT.
  6. Select the Format of the file you wish to create: CSV (comma separated, for use in MS Excel), HTML, or XML.
  7. Enter a Report Name.  A default name will display, but you may wish to be more specific in order to find the report later.
  8. Click SUBMIT. The Task Summary page will display the progress of the report file creation.

When the report is complete, you will receive an email notification.  To access the report, go to REPORTS > FILE MANAGER, click the reports folder, and then click to select the file.

Passive Contacts Report Results

The results for the Passive Contacts Report includes the following details:

List Name of the list of contacts

Email

Contact email address

Status

Contact activity status: Active, Inactive, or Passive depending on report

Last Event

Type of event tracked: Click or Open depending on report

Event Date

Date and time event occurred

Customer Key

Contact's unique identification (only available on some systems)

 
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