I'm using the Remove Account (Realm) feature, but the Account I want to remove isn't showing in the drop-down.
In order for an Account to show up in the Remove Account drop-down, it must be:
- The Account Name must be prefixed with "zDelete" (case insensitive)
To make these changes:
- Go to Customer Care > Account Management > Edit Account
- Enter "zDelete" at the beginning of the value in the Account Name field.
- Scroll down, and uncheck the box labeled Active
- Click UPDATE.
Once these items have been completed, the Account should show up in the drop-down list in Remove Account.
Note: This option is accessible only to Broadcaster customers with Super User access. If you are on the SaaS, please contact Support to remove any unnecessary Accounts.