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Login Services Disabled

Question

I attempted to login, but after several invalid attempts, I am now locked out with an error page and cannot access the system.  How can I clear this block and login?

Answer

In order to provide security against potential system attacks, the Login form will block an IP after several invalid login attempts.  If you attempt to access the login page after you have been blocked, you will see the following error:

Login Services Disabled

We've disabled login services for this IP address (192.168.130.34) for a while due to what we consider to be an excessive number of failed login attempts. Sorry for the inconvenience. It's only temporary and designed, primarily, to thwart automated robot attacks. Remember, it's your data we're trying to protect.

This lock will clear after a set amount of time, depending on the system configuration.  If you continue attempting to access the login page, the lock out time will increase again.  For example, if the lock out time is 15 minutes, and you attempt to access the page after 14 minutes, another 15 minutes will be added to the lock out time.  Again, this addresses the possibility of continuous login attempts from automated attacks.  

If you need access right away, please contact support@whatcounts.com and request the lock to be cleared.

To prevent a lockout in the future, ensure that the Account Name, User Email, and Password are valid within the first three attempts.  If you do not remember your password, please click the Forgot Password link and submit the form to receive a new password.

 

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