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Pause or Cancel Campaign

Question

There's a problem with our Campaign.  How do I stop it from going out?

Answer

To cancel any publishing task, do the following:

  1. Go to TASKS > CURRENT TASKS
  2. The Campaigns associated with your account will show a List Name after "Running List" and have "Pause" and "Delete" options in the 'Action' column
  3. Select either PAUSE or DELETE next to the appropriate task

NOTE:

  • Publishing happens very quickly.  Some (or all) messages may be sent before you are able to Delete the task.
  • Template content is pulled once at the beginning of your Campaign.  If you Pause, make changes to a Template, and then Unpause, your Template changes will not be reflected in subsequent messages.  Please 'Pause' your Campaign, then contact Support for assistance.
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