Follow

Changing a Wait Action

Question

How do I handle subscribers already in an Automation Campaign when I need to make a change?

Answer

When you deactivate and then edit a campaign that has already been running, you may encounter subscribers waiting to move through the campaign.  After you make changes to the campaign and save, you will receive a popup notification:

To allow the subscribers to continue progressing through the campaign without skipping actions, select Leave at Current Action.  Otherwise, you can select to move all subscribers to a single action, such as the END action.  Click SAVE to save the change to the specific action.  Save all changes to the campaign, then you can re-activate the campaign.  All subscribers still in the campaign will progress through the remaining actions.

Updating Wait Actions

If you make a change to a Wait action, the changed wait time will not be applied to the subscribers already in the campaign.  For instance, if the Wait Duration is changed from 1 Day to 3 Days, all subscribers in the campaign prior to the change will move to the next action after 1 Day.  

To prevent this issue, when prompted to handle the subscribers in the Wait action, instead of selecting Leave at Current Action, select the Wait action you updated, and then click SAVE.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk