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Post Purchase Thank You

Overview

Make your customers feel appreciated be sending a note after they make a purchase. For a more personalized approach, set up multiple campaigns for each of the purchases in their lifecycle. For instance, send a special message to “2nd Time Buyers” to help grow the relationship, or to “1st Time Buyers” to welcome them as a customer and offer incentives toward future purchases.

1 - Assign Recipients

  • In this first section, use the default setting of all eligible buyers or create a custom segment if you want to target subsets of customers by selecting “a custom segment of buyers” from the “Send this campaign to” dropdown. Doing so will launch WhatCount’s Segment Builder. A custom segment of buyers could be ones who live in certain states or ones who placed items from a certain product category in their cart.
  • Set up the segment conditions so that it targets customers based on their number of purchases. It will be something similar to this:



    You may wish to set up multiple campaigns using unique segments so that you can reach out to customers with different messaging that is relative to the number of purchases they made.

2 - Build & Schedule Emails

  • Define your email series’ From Address and From Name
  • Select a template for Email 1
    • On the Email Style tab of the email editor, customize the look and feel of the template by using the controls on this screen to make the template match your branding guidelines.
    • On the Email Content tab of the email editor, define the copy and product recommendation options to best meet the purpose of your email series.
    • For more information about how to use our editor, click here.
    • Use the preview option at the top of the screen to get a feel for different options based on number of product recommendations to display.
    • If you need something more customized to your needs or your brand, you can request a custom template.
    • Create a Subject line and insert a merge tag if needed
    • Define the send trigger
  • You can add additional emails or send a test email, as well, in this step. You can also delete emails if you feel fewer are needed.
  • Set the send times based off when someone met the customer criteria.
    • The default sending time is set to 1 day after the customer’s last purchase.
    • We recommend using the Smart Send option to send a client an email at the last time they made a purchase. If choosing a specific time, use the Email Optimization page in the Insights section of WhatCounts to determine best group sending times.

3 - Review Emails

Review your email content and send conditions one last time. Send test emails to yourself or other stakeholders. Choose whether or not you want want to sync the Campaign's audience to a Facebook Custom Audience. When you are ready to activate the campaign, click the “Activate Your Automator” button. Otherwise, click the “I don’t want to activate this automator yet” link to return to the Campaigns page

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