Google Ads Audiences: Campaign Use Cases

Product Upsell/Cross-Sell Custom Audience 

1. Login to Segment Builder and create your segment
   • Product Launches: 
     • Build a list of people who have purchased complementary products. Set up in segment builder, you would use the following logic: 
       • Product SKU is X,Y,Z (you can copy and paste your SKUs from an excel spreadsheet)
   • Product Upsell/Cross-Sell:
     • Build a list of people who have purchased a certain product or products, but haven't purchased the specific product(s) you're promoting. Set up in segment builder, you would use the following logic: 
       • Product SKU is X,Y, Z AND 
       • Product SKU is not/is not one of A,B, C
     • Note: you can drill down further using the filter function. For example, perhaps you only want to target people who've purchased in a certain time period
2. Sync your segment to Google Ads
3. Within 15-30 minutes your Remarketing Audience will appear in your Google Ads account's Audience Lists (available via Audience Manager)

Replenishment Custom Audience  

Remind your customers to repurchase their favorite products and create an echo chamber by utilizing replenishment ads on the Google Ads platform. Here's how: 

Option 1: Direct Sync From Your Replenishment Automator

If you have the Replenishment Automator set up, it's easy to create a custom audience for Replenishment ads within the Google Ads platform

1. Edit your existing Automator
2. Go to the "Review and Activate" page (located under "Campaign Options") 
3. Select "Sync to Google Ads"
4. Your new Remarketing Audience will appear in your Google Ads account's Audience Lists (available via Audience Manager)
5. Login to Google Ads to create your ad campaign

Option 2: Category Specific Replenishment Ads

If you have a handful of replenishable categories and would rather set up separate Replenishment ads for each category, you can do this using Segment Builder.

1. Login to the WhatCounts App
2. Create your segment
   • Replenishment Date is within the next 3 weeks (or whatever time frame suits your needs) AND 
   • Product Category is {insert your category name}
3. Sync your segment to Google Ads
4. Within 15-30 minutes your Remarketing Audience will appear in your Google Ads account's Audience Lists (available via Audience Manager)

Predicted Next Order Date 

Target customers whose predicted next order date is approaching. Increase your visibility and ensure your customers come back to make another purchase by highlighting new styles, products, and more. Here's how: 

Before Predicted Next Order Data Has Occurred

Get in front of your customers just before their predicted next order date to showcase products - this a great time to use a video ad.

1. Login to Segment Builder and create your segment
   • Predicted Next Order Date "is within the next" 2 weeks (or a time frame that makes sense for your business) 
   • Add any other conditions you'd like: predicted gender, purchased product category, purchased product(s), etc. 
2. Sync your segment to Google Ads - this ensures anyone who is added to your segment will automatically be added to your Remarketing Audience in Google Ads

After Predicted Next Order Date Has Occurred 

Remind customers to come back shortly after their predicted next order date has passed without a purchase. Highlight things like free shipping or a small discount. This is a great time to use a carousel ad to show-off new or recommended products.

1. Login to Segment Builder and create your segment 
   • Predicted Next Order Date "is within the last" 2 weeks OR Predicted Next Order Date "is exactly 2 weeks ago" (or a time frame that makes sense for your business)
   • Add any other conditions you'd like: predicted gender, purchased product category, purchased product(s), etc. 
2. Sync your segment to Google Ads - your Remarketing Audience will show up within 15-30 minutes

Predictive Gifting   

Remind your customers to purchase a gift for their loved ones via email and social Here's how:

If you have the Predictive Gifting Automator Set up

1. Login to the WhatCounts App
2. Go to "Campaign Management" (under the "Campaign" tab) 
3. Edit your existing Predictive Gifting Automator
4. Go to the "Review and Activate" page (located under "Campaign Options")
5. Select "Sync to Google Ads"
6. Your new Remarketing Audience will be available in Google Ads in 15-30 minutes 
7. Login to Google Ads and create your ad campaign

If you don't have the Predictive Gifting Automator Set up

1. Set up the Automator
   • Go to "Campaign Management" (under the "Campaign Tab") > Create A New Campaign
   • Name your Campaign and Select "Gift Event Reminder" for Campaign Type
   • Select Email Campaign for Send Type or Journey Builder Campaign if you want to create a Journey using this trigger in Salesforce Marketing Cloud
   • Follow the prompts to set up your Predictive Gifting Automator, including creative and copy
2. Select "Sync to Google Ads" on the "Review and Activate" page
3. Your new Remarketing Audience will be available within Google Ads in 15-30 minutes
4. Login to Google Ads and create your ad campaign

Predictive Win-Back (using Churn Probability) 

If you have a Predictive Win-Back Campaign Set Up 

1. Login to the App
2. Go to "Campaign Management" (under the "Campaign" tab) 
3. Edit your existing Predictive Win-Back Automator
4. Go to the "Review and Activate" page (located under "Campaign Options")
5. Select "Sync to Google Ads" 
6. Your new Remarketing Audience will be available in Google Ads in 15-30 minutes 
7. Login to Google Ads and create your ad campaign

If you don't have a Predictive Win-Back Campaign Set Up

1. Set up the Automator
   • Go to "Campaign Management" (under the "Campaign Tab") > Create A New Campaign
   • Name your Campaign and Select "Win-Back" for Campaign Type
   • Select "Email Campaign" for Send Type or "Journey Builder Campaign" if you want to create a Journey using this trigger in Salesforce Marketing Cloud
   • Select "Predictive" under "Use Predictive Fields"
   • Follow the prompts to set up your Predictive Win-Back Automator, including creative and copy
2. Select "Sync to Google Ads" on the "Review and Activate" page
3. Your new Remarketing Audience will be available within Google Ads in 15-30 minutes
4. Login to Google Ads and create your ad campaign

Win-Back (using Predicted Next Order Date)  

Set up a win-back social campaign to target your high-value churning customers on Facebook and Instagram and bring them back to the fold. 

If you have a Predicted Next Order Automator Set Up 

1. Login to the App
2. Go to "Campaign Management" (under the "Campaign" tab) 
3. Edit your existing Predicted Next Order Automator
4. Go to the "Review and Activate" page (located under "Campaign Options")
5. Select "Sync to Google Ads" 
6. Your new Remarketing Audience will be available in Google Ads in 15-30 minutes 
7. Login to Google Ads and create your ad campaign

If you don't have a Predicted Next Order Automator Set Up

1. Set up the Automator
   • Go to "Campaign Management" (under the "Campaign Tab") > Create A New Campaign
   • Name your Campaign and Select "Predictive Next Order" for Campaign Type
   • Select "Email Campaign" for Send Type or "Journey Builder Campaign" if you want to create a Journey using this trigger in Salesforce Marketing Cloud
   • Follow the prompts to set up your Predicted Next Order Automator including creative and copy
2. Select "Sync to Google Ads" on the "Review and Activate" page
3. Your new Remarketing Audience will be available within Google Ads in 15-30 minutes
4. Login to Google Ads and create your ad campaign