Question
When I scan a Template, why does it return a blank page instead of Results?
Answer
This issue may occur for several reasons, many of which can be resolved by a system update to v8.2.10 and later.
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List has Custom Field in From Address field
To workaround, temporarily enter a fully defined From Address.
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List has no From Address
To workaround, enter a valid From Address.
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Template has no content defined in selected Format
To workaround, define content in the Format for the Template, or select to scan an alternate format.
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Template uses '__wcdm' class
To workaround, make a copy of the template without the '__wcdm' class and scan the copy.
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Invalid Template Encoding
To workaround, go into the ADVANCED OPTIONS of the template and select the correct encoding to match the content of your template.
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Missing Contact
The Analyze Content tool requires a contact record. It should automatically create one for your Realm. If one is not created for some reason, it will cause the page to turn completely white instead of displaying a score.
This issue can be resolved by manually creating a contact record. To do this:
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Go to CONTACTS > SEARCH FOR CONTACT.
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Click ADD.
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In the Email field, enter the email address that is the same as your user login.
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Click SAVE.
After your contact record has been created, try the Analyze Content tool again.